Privacy Policy

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This privacy policy ("Privacy Policy") sets out the basis on which we collect and use any of your personal data, either collected directly from you or other from sources in connection with your access and use the Platforms and any services we provide or make available through it, including newsletters and any social media functions on the Platforms (collectively, the "Services"). We understand the importance you place on your personal data, and we are committed to protecting and respecting your privacy. Please read the following Privacy Policy carefully to understand our practices regarding your personal data. By using the Platforms and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy. For the purposes of this Privacy Policy, the "Personal Data" shall mean and include the categories of data set out in Clause 2 of this Privacy Policy.

References to "user", "you" or "you" (or similar) are references to you as an individual or legal entity as the case may be.

The Platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices/statements. When you leave our Platforms, we encourage you to read the privacy notice of every website you visit.

1. WE DO NOT COLLECT CHILDREN'S DATA

This Platforms is not intended for anyone who has not attained age of majority as per the relevant applicable laws that govern such individual. However, it is not possible for us to prevent certain users, including children, from fraudulently representing their age in order to gain access to the Platforms. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately as described in Clause 12 of this Privacy Policy.

2. WHAT PERSONAL DATA DO WE COLLECT FROM AND/OR ABOUT YOU?

We collect your Personal Data in order to provide and continually improve the Platforms and Services. Personal Data refers to any information that can identify you as an individual based on the identifiers. It does not include anonymized data i.e. a dataset from which individual identifiers have been removed. We collect, utilize, store, and transfer various types of Personal Data about you, which are categorized as follows:

  • a. Identity data includes details such as your first name, maiden name, last name, username or similar identifier, gender, title, nationality, date of birth/ birthday and images (including face imagery and applicable only if you are using our Virtual Try-On feature, further detailed under Clause 3);
  • b. Contact data comprises your address, email address, and telephone number;
  • c. Transaction data involves information about payments made to and by you including but not limiting to your modes of payments, as well as details about products and services sold from the platform;
  • d. Technical data encompasses your IP address, login data, browser type and version, operating system, mobile application version, time zone settings and location, device type, IDFA (in case of iOS users), as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc. and other technology used to access our website;
  • e. Profile data includes your username and password, your interests, preferences, feedback, your preferred language and survey responses;
  • f. Browser data relates to how you interact with our website, products, and services;
  • g. Marketing and Communications data covers your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.

Additionally, we collect, use, and share statistical or demographic information ("Aggregated Data"). Aggregated Data is data derived from your Personal Data but has been amended to remove personal identifiers and does not directly reveal your identity. For example, we might aggregate Personal Data collected from the browser to determine the percentage of users accessing a particular website feature.

3. VIRTUAL TRY-ON FEATURE

Our Virtual Try-On feature gives you the opportunity to virtually try on an item you have selected. To do this, our designated data processor processes uploaded images by assigning a unique identifier (not linked to your user-id) to visualise how the item might look on you. You and to show you a preview of how the item might look on you. While accessing the "Virtual Try-On" feature on the Platforms, you have consented to the processing of your data.

If you do not consent to sharing your images for the purposes of the Virtual Try-On feature, please do not click the "Accept and Continue" button while accessing the "Virtual Try-On" feature on the Platforms. However, please note that if you do not wish to use the virtual try-on feature unless you click "Accept and Continue". You can delete the images that you have uploaded on your account at any time.

4. HOW DO WE COLLECT PERSONAL DATA ABOUT YOU?

We deploy the following means to seek Personal Data about you:

A. Directly: We collect your Personal Data directly from you through the Platforms while you are:

  • a. registering on the Platforms and other co-registrations (e.g. social media logins, etc.), subscribing to any of our Services, posting material on the Platforms;
  • b. making payments, seeking refunds, and mode of payment;
  • c. participating in contests, promotional offers, opting-in for special schemes;
  • d. submitting reviews, testimonials or feedback;
  • e. during a support request / raising a complaint ticket with the Platforms for refund, fraud transaction and replacement, among others;
  • f. a record of correspondence if you contact us through phone, e-mail or otherwise; and

A. Under certain circumstances, you have the following data subject rights:

a. Right to be informed about the Personal Data being collected from you: If you have any questions as to how we collect and use your Personal Data, Many of our Services also include settings that provide you with options as to how your Personal Data is being used.

b. Right to access the Personal Data about you: You are able to access a broad range of information about your account and your interactions with the Platforms for the purpose of viewing and, in most cases, updating your Personal Data. Examples of Personal Data you can access easily on the Platforms include:

  • Up-to-date information regarding recent orders;
  • Personally identifiable information (including name, e-mail, password, birthdate, communications, and personalized advertising preferences);
  • Payment settings (including credit card information); and
  • E-mail notification settings.